After a job is completed or a visit recorded, your CRM triggers a polite review request by SMS and email with direct links to Google, Facebook, or Yelp. If a customer indicates an issue, the system opens a private feedback form, creates a task for your team, and follows up to resolve concerns before they become public.

Happy customers are guided to leave a rating and a short comment, while gentle reminders nudge those who forget. On site QR codes and checkout links capture reviews in the moment, and kiosk mode supports front desk collection where allowed by platform policies. New reviews and mentions appear in a unified inbox with alerts so you can respond within minutes.

Approved responses publish automatically, and top reviews stream to your website with review schema to enhance visibility in search. Weekly reports summarize volume, average rating, response time, and keywords customers use, helping you coach staff, refine services, and celebrate wins. All activity syncs with your CRM and marketing tools, so strong reputation fuels higher rankings, better ad performance, more calls, and more booked appointments.